Shipping & Refunds

SHIPPING

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Rainbow Row offers FREE shipping on all orders over $50. Just enter the code "SHIP50" at checkout. Our products are only shipped within the U.S. All orders will be shipped out within 2-3 days of purchase (please be patient, as we are shipping from Hawaii). 


RETURNS


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Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at rainbowrow.bracelets@gmail.com.


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at rainbowrow.bracelets@gmail.com and send your item to: 55-550 Naniloa Loop TVA #6172 Laie, HI, United States.


Shipping

To return your product, you should mail your product to: 55-550 Naniloa Loop, TVA #6172 Laie, HI, United States.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please be patient, as we are shipping from Hawaii.


If you are shipping items worth over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.